UNITED KINGDOM

World-class third party collections and customer care

Join future-thinking organsations like Fluro and Currensea who trust Collect to support their customers when they fall behind. 
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Protecting customer outcomes

  • Integrated affordability assessments

    Part of each customer’s journey.

  • Enterprise-grade security

    ISO certified, SOC 2 and PCI compliant, and strengthened by state-of-the-art encryption.
    Access our Vanta Trust report

  • Proactive vulnerability detection

    Machine learning identifies the most subtle signs of vulnerability, and streamlines support for customers in need of a helping hand.

  • Customer engagement

    Our agents are backed by the right incentives, custom training programs, robust Quality Assurance and weekly coaching.
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“Customer experience is critically important to Trustly, and InDebted’s omnichannel collections approach is core to how we support our loyal customers when something unexpected happens.”

Rakesh Teckchandani

Rakesh Teckchandani

Senior Director Risk Product

Trusted by leading UK businesses

Plim currensea Fluro
See the customer experience
Our operations
A few of our expert team

  • Nick’s career includes significant achievements creating lending and collections policies, managing both pre- and post-litigation functions, and overseeing debt sale operations across multiple financial institutions. At InDebted, Nick plays a crucial role in maintaining regulatory compliance while driving operational efficiency in the UK market, ensuring that innovative technology solutions align with strict regulatory requirements and customer-first principles.

    Nick Krauspe

    Director of Compliance & Operations (UK)

  • Emma Atkin leads InDebted’s global Growth and Marketing teams, developing GTM strategy to drive demand, build brand trust, and generate pipeline. Emma's background spans brand development, strategic communications, public relations, and growth marketing, with five years of marketing and communications leadership in collections across ANZ and the UK. Emma is also Director of InDebted’s UK operations, overseeing regional market growth.

    Emma Atkin

    Global VP, Marketing & UK Director

CLIENT STORY

Results delivered for the the UK’s most awarded energy supplier

  • Challenge

    • Fluctuating energy prices in the UK led to an influx of overdue accounts in 2023. While energy companies absorbed the brunt of this - if even 1% energy customers fail to pay, £25 would need to be added onto every other customer’s annual bill to cover the cost
    • Accounts referred to Collect are typically 70 days past due and have been through internal collections

  • Impact

    • 70% of paying customers resolve their account after receiving an email from Collect
    • 3 in 4 paying customers self-serve their accounts, and 77% have resolved their balance with a flexible payment plan using Collect’s customer portal 
Location
United Kingdom
Industry
Utilities
Business size
7.7 million customers
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5.0
5.0
•
UK Google Review

“The agent was amazing in resolving the challenge I faced in a friendly and understanding manner. Now resolved and in a very stress free way. Not an easy recommendation given the nature of the engagement and the current financial climate but if you have go through it, better resolved using InDebted. 10/10”

Read their story
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